Privacy Policy

At Bishops Stortford Airport Minicab Express, we are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your personal data is kept secure. We adhere to the EU General Data Protection Regulation (GDPR) and the UK Data Protection Bill.

About Us

Bishops Stortford Airport Minicab Express offers reliable, professional airport transfer services to and from major airports. Our team ensures a safe, smooth, and efficient travel experience. We take your privacy seriously and are dedicated to safeguarding the personal information you share with us.

When and What Type of Information We Collect

We collect personal data in two ways: directly from you and indirectly through third-party services.

Direct Collection: When you make a booking through our website, you provide us with the following personal details:

• Full Name

• Contact Information (Phone number, email address)

• Pickup and drop-off locations

• Flight details (if applicable)

• Additional service requests (e.g., baby seat, meet and greet)

Indirect Collection: We also collect data through third-party services like:

• Google Analytics (website usage data)

• Google Ads (advertising data)

We ensure no personal data is collected through in-vehicle cameras to protect your privacy during your journey.

Categories of Personal Data Collected

We collect the following types of personal data:

• Contact Details (name, phone number, email)

• Travel Information (pickup/drop-off locations, flight details)

• Service Requests (e.g., additional services like baby seats)

Your personal data will only be used for:

• Fulfilling your booking and providing our services

• Complying with legal obligations

• Improving our website and marketing efforts (using anonymized data)

We do not sell or share your data with third parties for their own use.

Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your browsing experience and ensure our services function smoothly. You can disable cookies via your browser settings, but this may affect the functionality of the website.

We use the following types of cookies:

• Essential Cookies: Required for basic website functions, like secure logins and live chat.

• Analytical Cookies: Collect anonymous information to help us improve website performance and user experience.

• Functionality Cookies: Remember preferences such as language or login details for a more personalized experience.

• Traffic & Demographic Cookies: Help us understand website traffic and user interaction.

Marketing

We may use your contact details for marketing communications. However, you can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

Security

We employ stringent technical and organizational measures to protect your personal data against unauthorized access or misuse. These measures are regularly reviewed and updated.

Disclosure of Information

We may share your data with trusted third-party service providers (e.g., website hosting, payment processing) to help us operate our business. Any shared data will be limited to what is necessary for them to provide their services and will be protected by strict confidentiality agreements.

We may also use anonymized data from third-party services (e.g., Google Analytics) for marketing purposes, but this data will not identify you personally.

Data Retention

We store your personal data only for as long as necessary to fulfill the purposes it was collected for, comply with legal requirements, or resolve any disputes.

Your Rights

You have the following rights regarding your personal data:

• Access to your data

• Correction of inaccurate data

• Object to the processing of your data for marketing purposes

• Withdraw your consent at any time

• Request the erasure of your data (in specific circumstances)

• Restrict processing of your data

To exercise these rights, please contact us at: info@bishopsstortfordairportminicabexpress.co.uk

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing any personal data.

Data Breach Notification

In the event of a data breach, we will take appropriate actions to mitigate the impact and notify affected individuals promptly. We will include details about the breach, the types of data affected, and what steps you can take to protect your data.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child under 13, please contact us immediately, and we will delete the information.

Data Controller and Contact Information

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

Bishops Stortford Airport Minicab Express
Email: info@bishopsstortfordairportminicabexpress.co.uk